Returns & Refunds Policy

At Solewhisper (https://solewhisper.shop), customer satisfaction and comfort are our top priorities. We want you to love your Solewhisper No-Show Mesh Socks. Please review our return and refund guidelines below.

1. Return & Exchange Window

We offer a 5-Day Return & Exchange Policy from the date of delivery. If you receive defective, damaged, or incorrect pairs, you can request an exchange or full refund within 5 days.

2. Eligibility for Returns

To be eligible for a return or replacement:

• The product must be in its original unused and unwashed condition.
• Original packaging, tags, and all pairs in the bundle must be included.
• A valid proof of purchase (Order ID or Confirmation Email) must be provided.

3. Return Process Step-by-Step

1. Send an email to contact-us@solewhisper.shop with your Order ID and reason for return/exchange.
2. Attach 1 to 2 clear photos highlighting the defect, incorrect color, or damaged item received.
3. Our support team will review your request within 24 business hours and schedule a reverse courier pickup from your address.

4. Refund Timelines & Methods

Once your returned item arrives at our facility and passes basic quality verification:

• Prepaid Orders (Cards, NetBanking, UPI, Wallets): The refund will be credited back to your original source payment method within 14 business days.
• Cash on Delivery (COD) Orders: Our support team will request your preferred UPI ID or bank account details, and the refund will be credited within 30 days.

5. Order Cancellation

Orders can be cancelled before they are dispatched by emailing us at contact-us@solewhisper.shop. Once an order is in transit with the courier, cancellation is not possible, but you can initiate a return after delivery.

6. Damaged or Defective Items Received

If your product arrives damaged or defective, we provide a 100% Free Replacement without any extra charges. Please report it within 48 hours of delivery at contact-us@solewhisper.shop.